Why do I get account credit instead of my money back?

Quick answer: Because in most cases the money is still yours to use with us, and credit is the fastest way to make sure you keep it.

When you cancel with notice, the amount goes back into your Dental 99 account rather than to your card. It sits there for 12 months and goes towards any treatment at any of our clinics.

You can pass it on

If you cannot use it, transfer it to family or friends through account linking in the app. So if your plans have changed, someone you care about can still get seen.

When you get an actual refund

If we cancelled your appointment, you can choose a refund to your card instead of credit. If you were charged in error, the incorrect amount is refunded rather than credited.

If credit does not work for you

If your circumstances mean account credit is not a fair outcome, tell us. Get in touch and explain the situation and a member of the team will look at it.