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title: Escalation and Complaints | Dental 99 Knowledge Base
description: Escalation and Complaints
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1. [Dental 99 Knowledge Base](https://welcome.dental99.com.au/knowledge-base)
2. [Escalation and Complaints](https://welcome.dental99.com.au/knowledge-base/escalation-and-complaints)

# Escalation and Complaints

- [How long will it take to get a reply once I am connected to a real person?](https://welcome.dental99.com.au/knowledge-base/how-long-will-it-take-to-get-a-reply-once-i-am-connected-to-a-real-person)
- [I need to speak to someone urgently, how do I escalate?](https://welcome.dental99.com.au/knowledge-base/i-need-to-speak-to-someone-urgently-how-do-i-escalate)
- [I have a billing or payment dispute, who do I contact?](https://welcome.dental99.com.au/knowledge-base/i-have-a-billing-or-payment-dispute-who-do-i-contact)
- [I have a question about my clinical treatment, who can help?](https://welcome.dental99.com.au/knowledge-base/i-have-a-question-about-my-clinical-treatment-who-can-help)
- [I am unhappy with my treatment, what happens now?](https://welcome.dental99.com.au/knowledge-base/i-am-unhappy-with-my-treatment-what-happens-now)
- [I want a refund for my treatment, how do I request one?](https://welcome.dental99.com.au/knowledge-base/i-want-a-refund-for-my-treatment-how-do-i-request-one)

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