What do I do if I'm unsure whether a response is compliant?
What to do when unsure if an agent response is AHPRA compliant
Quick answer: If you are unsure whether a response is compliant - do not answer. Escalate to a human support agent.
It is always better to say 'a member of our team will be in touch' than to risk a non-compliant response.
Common situations that require escalation over response
- Any question about whether a specific treatment is suitable for the patient
- Any question about clinical outcomes or how long a treatment will last
- Any comparison between Dental 99 and another provider
- Any question involving a clinical complication or post-treatment concern
- Any question about legal rights