My payment isn't going through - what should I do?

Quick answer: Try these steps in order:

1. Ensure the Dental 99 App is updated to the latest version
2. Try a different payment method (e.g. switch from card to Afterpay)
3. Restart the app and try again
4. If using Afterpay or Zip and it was declined, contact that provider directly

Note: Agents can view bookings in the system but cannot process payments on behalf of patients. If a patient is unable to pay via the App, offer them a direct transfer option - escalate to human.