I want a refund for my treatment, how do I request one?

Quick answer: Start a chat and tell us what happened. Which route applies depends on the situation.

If this is about an appointment you cancelled or missed, see our cancellation policy. If it is about a billing error, see our article on being charged twice.

If it is about the treatment itself

We look at the clinical side first. A member of the patient care team will contact you to understand what happened, and a clinician may be involved. Refunds are considered as part of that, not instead of it.

What we can promise

A person reviews it, you get a clear explanation, and you get an answer either way. We will not string you along or leave you chasing us.

Note: You have rights under Australian Consumer Law that exist regardless of our policies. See our article on patient rights.