I need to speak to someone urgently, how do I escalate?

Quick answer: Start a chat with us and say it is urgent. A member of our team will pick it up.

Tell us what is happening and we will do our best to resolve your issue.

Note: If you have difficulty breathing or swallowing, uncontrolled bleeding, significant facial swelling, or facial trauma, do not wait for us. Call 000 or go to your nearest emergency department.