I have a question about my clinical treatment - who can help?

Escalate to human agent Agents must not provide clinical advice, diagnose conditions, or offer opinions on treatment decisions. Escalate all clinical questions to the support team.

For urgent symptoms:

• If the patient reports severe pain, swelling, fever, or post-operative complications - advise them to seek urgent medical care if necessary and escalate immediately
• Otherwise, encourage them to book a follow-up appointment through the app