I have a billing or payment dispute, who do I contact?

Quick answer: Start a chat with us with the amounts and dates you can see, and a member of the team will investigate.

Billing questions are reviewed by our team personally. Get in touch and we will do our best to help.

Before you get in touch

A pending authorisation can look like a second charge and usually clears within a few business days. Separate treatments or separate people on one booking may also show as separate charges.

Note: If we have charged you incorrectly, the incorrect amount is refunded to your original payment method rather than issued as account credit.