I have a billing or payment dispute - who do I contact?
Who to contact for billing disputes and payment issues at Dental 99
Escalate to human agent
- Duplicate charge: Escalate immediately - gather patient name, account phone number, and charge details
- Unexpected charge: Escalate - confirm booking details and charge amount
- Cancellation fee dispute: Escalate to support team for review - see Cancellation Fee Disputes article
- Refund not received: Confirm refund was approved (check system), allow 2-5 business days, escalate if outside that window
- Invoice incorrect: Escalate to support team