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I can't log in to my account - what should I do?

Troubleshooting steps for Dental 99 App login problems

  1. Check you are using the correct email address for your account
  2. Check your password is entered correctly (check caps lock)
  3. Tap 'Forgot Password' on the login screen and follow the instructions in the reset email
  4. Check your junk or spam folder if the reset email doesn't arrive
  5. If you're still unable to access your account after resetting, contact the support team
Escalate to human agentIf a patient cannot access their account after following all steps, escalate to the support team - do not attempt to reset accounts on the patient's behalf.