I am unhappy with my treatment - what are my options?
Patient options when dissatisfied with dental treatment at Dental 99
We're sorry to hear you're unhappy with your treatment — we take all feedback seriously and want to make sure this is resolved for you.
Depending on your situation, there are a few ways we can help:
Clinical Review — We can arrange a follow-up appointment for your treating clinician to reassess and discuss the best next steps for you.
Redo — If your treatment fell below the standard you should have received, we may be able to redo the work at no additional cost.
Refund — If treatment was not completed as described or did not meet the expected standard, you may be eligible for a refund in line with our Refund Policy.
The right option will depend on your individual circumstances, and we'd love the chance to speak with you directly to understand what's happened and guide you from there.