Do you send appointment reminders, and can I change how I get them?

Quick answer: Yes, we send reminders before your appointment. You can manage your notification preferences in your account settings.

Open your profile and go to notification settings to choose how you hear from us.

Keep your contact details current

Reminders go to the phone number and email on your account. If either is out of date you will not receive them, and a missed appointment carries a cancellation fee.

Note: A reminder is a courtesy rather than a guarantee. Your appointment time is always visible in your account, and the cancellation policy applies whether or not a reminder reached you.