Can I get a refund?

Quick answer: In some cases yes, and how it works depends on what happened. Tell us the situation and we will sort it.

If you cancelled or changed your appointment

More than 24 hours notice returns the full amount to your account credit. Inside 24 hours a cancellation fee applies and the balance returns as credit. See our cancellation policy.

If we cancelled on you

You choose: a full refund to your card, full account credit, or a new appointment. No fee.

If you were charged incorrectly

Tell us and we will investigate. Duplicate charges, charges for treatment you did not have, or an amount that does not match what you booked all get looked at by a person and corrected if we got it wrong.

If you are unhappy with your treatment

That is handled differently, because the first thing we want to understand is the clinical side rather than the money. See our article on being unhappy with your treatment.

How to ask

Start a chat with us or contact the support team. A member of the team will review it and come back to you with a clear answer.