Can I get a refund?
When and how to request a refund at Dental 99
Escalate to human agent All refund requests must be escalated to a human support agent. Agents must not approve or decline refunds. Refund decisions are made by Finance or the Head of Operations only. When a refund may be granted
- Treatment was not provided with the care, skill, or standard reasonably expected
- Treatment could not be delivered as described - for example, a referral to a specialist was required
- Treatment was performed competently but the patient is subjectively dissatisfied
- The patient gave informed consent and understood the limitations and risks
- The concern is minor aesthetic preference, not a failure in standard of care
- The patient changed their mind after treatment without a clinical reason
Requests must be submitted within 7 days of the initial treatment. The patient should provide: date of treatment, and a description of their concern (what was expected versus what was delivered).