Can I get a refund?

Quick answer: Refunds apply only in the specific situations below. We aren't able to offer refunds for change of mind, and account credit can't be refunded.

If you cancelled or changed your appointment
With more than 24 hours notice, the full amount goes back to your account as credit rather than to your card. Inside 24 hours, a cancellation fee applies and the rest is returned as credit. The cancellation fee isn't refundable. See our cancellation policy.

If we cancelled on you
You can choose a full refund to your card, full account credit, or a new appointment. No fee applies.

If you were charged incorrectly
If you've been charged twice, charged for treatment you didn't have, or charged an amount that doesn't match your booking, let us know. We'll look into it and fix any error on our side.

If you are unhappy with your treatment
We handle this a little differently, as we'd first like to understand what happened clinically. See our article on being unhappy with your treatment.

About account credit
Credit can be used towards any future appointment. It can't be converted to cash or refunded to your card.