What if I am running late?

Quick answer: Let us know as soon as you can through chat. Whether we can still see you depends on how late and how long your appointment is.

If you are only a few minutes behind, we will usually still see you. If you are significantly late, the clinician may not have enough time left to treat you properly without pushing every patient after you back.

If we cannot see you, the appointment is treated as a late cancellation. That means a fee of 50% of the treatment value, capped at $500, with the balance returned to your account credit.

Why we handle it this way

It is the same reasoning as our cancellation policy. A slot that cannot be used still costs the same to run, and we would rather that cost did not end up in everyone else’s fees.

Note: If something outside your control made you late, tell us what happened. We look at these individually.