My payment is not going through, what should I do?

Quick answer: Try another method first, then start a chat with us if it still fails. Do not assume the booking is held, it is not confirmed until payment succeeds.

Quick things to check

• Card details and expiry date
• Whether your bank has blocked the transaction, this is common with a new merchant
• Whether your Afterpay or Zip limit covers the amount
• Whether you are trying to split across two methods, which is not supported

If it still will not go through

Start a chat with us. If the appointment time you wanted is being taken while you sort it out, tell us that too.

Note: A pending authorisation can sometimes appear on your statement for a payment that did not complete. It usually clears within a few business days. If it does not, see our article on being charged twice.