---
title: My payment is not going through, what should I do?
description: Try another payment method first, then start a chat if it still fails. Your booking is not confirmed until payment succeeds.
---
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2. [Payments and Billing](https://welcome.dental99.com.au/knowledge-base/payments-and-billing?hsLang=en-au)
# My payment is not going through, what should I do?
**Quick answer:** Try another method first, then start a chat with us if it still fails. Do not assume the booking is held, it is not confirmed until payment succeeds.
## Quick things to check
- Card details and expiry date
- Whether your bank has blocked the transaction, this is common with a new merchant
- Whether your Afterpay or Zip limit covers the amount
- Whether you are trying to split across two methods, which is not supported
## If it still will not go through
Start a chat with us. If the appointment time you wanted is being taken while you sort it out, tell us that too.
**Note:** A pending authorisation can sometimes appear on your statement for a payment that did not complete. It usually clears within a few business days. If it does not, see our article on being charged twice.
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