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I was charged a cancellation fee - can it be waived?

How to dispute or request a waiver for a Dental 99 cancellation fee

Escalate to human agent All cancellation fee disputes must be escalated to a human support agent. Agents must not waive or adjust fees independently.

If a patient believes their circumstances warrant a review:

  1. Acknowledge their frustration empathetically
  2. Ask them to briefly describe the circumstances
  3. Escalate to the support team for review