I missed my appointment, what happens now?

Quick answer: A cancellation fee of 50% of the treatment value, capped at $500, has been applied. The rest is back in your account credit.

Your remaining credit is ready to use whenever you rebook, and it stays on your account for 12 months.

Why the fee applies

Our whole reason for existing is to make dentistry accessible for ALL in Australia, and keeping our prices low is how we do that. The cancellation fee is one of the things that makes it possible.

When an appointment is missed with no notice, there is almost never time to offer it to someone else, so that time goes to waste. The only other way to cover it is adding a bit onto everyone's fees, and the people that prices out are exactly the people we built this for. So the fee protects our prices for you and for every other patient who needs them.

If something went wrong

If your circumstances were outside your control, or you tried to cancel and something failed, tell us what happened. A member of our team will look at it properly.

Note: If you are avoiding rebooking because of the fee, please do not. Get in touch and we will talk it through.