---
title: I have been charged twice, or the amount looks wrong
description: Tell us and we will check it. If we have charged you incorrectly we will put it right.
---

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# I have been charged twice, or the amount looks wrong

**Quick answer:** Tell us and we will check it. If we have charged you incorrectly we will put it right.

## Two things worth ruling out first

A pending authorisation can appear alongside the actual charge and usually clears within a few business days. And if you booked more than one treatment, or booked for more than one person, those may show as separate charges.

## If neither explains it

Get in touch with the amounts and dates you can see. A member of the team will check your account against the payments and come back to you.

**Note:** If it is our error, the incorrect amount is refunded to your original payment method, not issued as account credit.

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