I have been charged twice, or the amount looks wrong

Quick answer: Tell us and we will check it. If we have charged you incorrectly we will put it right.

Two things worth ruling out first

A pending authorisation can appear alongside the actual charge and usually clears within a few business days. And if you booked more than one treatment, or booked for more than one person, those may show as separate charges.

If neither explains it

Get in touch with the amounts and dates you can see. A member of the team will check your account against the payments and come back to you.

Note: If it is our error, the incorrect amount is refunded to your original payment method, not issued as account credit.