--- title: How long will it take to get a reply once I am connected to a real person? description: Once Ask Alan passes your chat to our team, your message is logged as a support ticket and one of our support team will reply as soon as they are able to. --- [Skip to content](https://welcome.dental99.com.au/knowledge-base/how-long-will-it-take-to-get-a-reply-once-i-am-connected-to-a-real-person#main-content) English - Australia Show submenu for translations ![dental99-logo-1](https://welcome.dental99.com.au/hs-fs/hubfs/dental99-logo-1.png?width=100&height=25&name=dental99-logo-1.png) Open main navigation Close main navigation - English - Australia Show submenu for translations - Contact us Contact us How can we help? - There are no suggestions because the search field is empty. 1. [Dental 99 Knowledge Base](https://welcome.dental99.com.au/knowledge-base?hsLang=en-au) 2. [Escalation and Complaints](https://welcome.dental99.com.au/knowledge-base/escalation-and-complaints?hsLang=en-au) # How long will it take to get a reply once I am connected to a real person? Once Ask Alan passes your chat to our team, your message is logged as a support ticket and one of our support team will pick it up. We reply as soon as we are able to. Most chats are answered the same business day, though at busier times it can take a little longer. Thank you for your patience. Chat is monitored during business hours, so anything sent outside those hours is picked up the next business day If you are in pain, bleeding, swelling, or have injured your teeth or mouth, please phone your clinic directly rather than waiting on chat. In a medical emergency, call 000. - [FAQs](https://welcome.dental99.com.au/knowledge-base/faqs?hsLang=en-au) - [Getting started](https://welcome.dental99.com.au/knowledge-base/getting-started?hsLang=en-au) - [General](https://welcome.dental99.com.au/knowledge-base/general?hsLang=en-au) - [Clinic Information](https://welcome.dental99.com.au/knowledge-base/clinic-information?hsLang=en-au#main-content) - [Hours](https://welcome.dental99.com.au/knowledge-base/clinic-information?hsLang=en-au#hours) - [Locations](https://welcome.dental99.com.au/knowledge-base/clinic-information?hsLang=en-au#locations) - [Cancellation and Rescheduling](https://welcome.dental99.com.au/knowledge-base/cancellation-and-rescheduling?hsLang=en-au) - [Treatments and Pricing](https://welcome.dental99.com.au/knowledge-base/treatments-and-pricing?hsLang=en-au) - [The Dental 99 App](https://welcome.dental99.com.au/knowledge-base/the-dental-99-app?hsLang=en-au) - [Escalation and Complaints](https://welcome.dental99.com.au/knowledge-base/escalation-and-complaints?hsLang=en-au) - [Aftercare](https://welcome.dental99.com.au/knowledge-base/aftercare?hsLang=en-au) - [Payments and Billing](https://welcome.dental99.com.au/knowledge-base/payments-and-billing?hsLang=en-au) - [Dental 99 Implant Institute](https://welcome.dental99.com.au/knowledge-base/dental-99-implant-institute?hsLang=en-au#main-content) - [Overview](https://welcome.dental99.com.au/knowledge-base/dental-99-implant-institute?hsLang=en-au#overview) - [Booking and Appointments](https://welcome.dental99.com.au/knowledge-base/booking-and-appointments?hsLang=en-au) - [Help with costs](https://welcome.dental99.com.au/knowledge-base/help-with-costs?hsLang=en-au) - [Your rights and your data](https://welcome.dental99.com.au/knowledge-base/your-rights-and-your-data?hsLang=en-au) [![dental99-logo](https://welcome.dental99.com.au/hs-fs/hubfs/dental99-logo.png?width=200&height=49&name=dental99-logo.png "dental99-logo")](https://welcome.dental99.com.au/?hsLang=en-au) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, Dental 99