Dental 99 cancelled my appointment - what am I entitled to?
Patient rights when Dental 99 initiates a cancellation
Quick answer: If Dental 99 cancels your appointment due to unforeseen circumstances (such as clinician illness or equipment issues), you are entitled to your choice of:
- Full refund back to your original payment method
- Full account credit for future bookings
- Free reschedule at no extra cost
Note: No cancellation fee applies when the clinic initiates a cancellation. Make sure the patient is clearly offered all three options.