---
title: Dental 99 cancelled my appointment, what am I entitled to?
description: Your choice of a full refund to your card, full account credit, or a new appointment. No fee, and we are sorry.
---

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# Dental 99 cancelled my appointment, what am I entitled to?

**Quick answer:** Your choice of a full refund to your card, full account credit, or a new appointment. No fee, and we are sorry.

If we are the ones who could not go ahead, that is on us and you should not be out of pocket or out of options.

- Full refund to your original payment method
- Full account credit, available immediately for rebooking
- A new appointment at a time that suits you

If you require a full refund, please get in contact with us via livechat.

 If you were treated unfairly

If our cancellation caused you real difficulty, time off work you cannot get back, travel you had already paid for, tell us. We would rather know.

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